Diamond Poker Tables ships all poker tables via UPS Freight shipping, fully insured

game table orders & Shipping information



Orders

Your game table will be completely custom-built to your specifications, so please allow 4-6 weeks for me to build and deliver it to you. I require a 50% deposit upfront for all custom table orders, which can be paid via check, credit card, PayPal or cash. I will provide an invoice and receipts for all payments. 

At your request, during the building process, I will keep you updated on the progress of your table via email or text photos. After the table has been completed, I will send you photos of the table for your approval. The remaining balance owed (if any) on the table is to be paid immediately after you approve these photos, please. After I receive the final payment, I will safely crate and ship the table to you.


Shipping


I ship all of my tables fully insured via Freight shipping. It usually takes 2-5 days to receive your table once it's shipped. ​I will handle all of the arrangements for the shipping. The customer is responsible for Freight shipping costs, which vary depending on your location. Average shipping costs for my tables to states in the continental U.S. are about $350. Exact shipping costs can be determined once I know what type of table you are interested in and your zip code. Contact me for shipping quotes.

IMPORTANT Please READ!! 

Once your table arrives for final delivery, it is in your best interest to MAKE SURE YOU OPEN AND INSPECT THE ENTIRE TABLE WHILE THE DELIVERY DRIVER IS PRESENT, especially if the crate is damaged in any way. If you plan ahead and have a cordless drill handy at the time the delivery is being made, to remove the crate screws quickly, this will be a fast and simple process. Before you sign off on the delivery, make sure you check that your table arrived in perfect condition. All tables are fully insured, but damages must be accounted for during final delivery, or it will delay (or sometimes negate) the claim. By signing the bill of lading you are releasing the freight company from liability. Legally, you are basically saying that you received this table in acceptable working order.


In the event that your table was damaged in transit, DO NOT ACCEPT THE DELIVERY. Make sure you have the driver mark, "Refused, damaged upon delivery" on the delivery receipt. Then give me a call and let me know. 95% of the time, I will just have to make a phone call on your behalf, then I can send out a replacement table ASAP.


If you do sign for the delivery and happen to find damage after the driver has left, the freight companies consider this "Concealed Damage". In dealing with Concealed Damage claims, there is very little I can do to alleviate the situation. I will do my best to help you fix or repair the damage, but if you choose to seek a brand new replacement table or monetary compensation, you will have to file a Concealed Damage claim with the freight company.

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